We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds may be requested for services rendered, but must be requested within 30 days from the time of services rendered.
To be eligible for a refund, we ask that you contact us by phone ((570)278-1525) or email ( firstname.lastname@example.org ) so that we may discuss the reason for the refund request and attempt to make it right.
In the event a refund is issued please note it may take several business days for your financial institution to process and make funds available.
Cancellation of Appointments
We understand that the unexpected happens. In the event a cancellation of service appointment is required, we ask for 48 hours notice. If the cancellation request is received with a shorter notice, we reserve the right to charge the full amount of service. We will review short notice cancellations on a case by case basis and handle them accordingly.
Cancellation of Subscription
In the event of a change of cancellation of service subscription, we ask that you provide us with a notice of intent to terminate the subscription with a minimum of 10 business days prior to your final date of service. If the intent to terminate is not provided with 10 business days notice, we reserve the right to bill the next subscription cycle to account for the notice period.